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We have provided you with a list of frequently asked questions, but you can also contact us if you need any further assistance.

Using Give or Take

How do I start?

All you have to do is click Sign Up and fill in your details. It is FREE to join, and you can start generating cashback straight away.

What is Give or Take cashback?

Earning cashback with online stores is simply an incentive to shop; it is a reward for your custom, and encourages you to return in future.

When you use your Give or Take account in conjunction with your online shopping, we are paid a referral fee by the merchants. We give 100% of this referral fee to you as cashback.

Your cashback accumulates in your Give or Take account, and is paid into your bank account once the total amount reaches a particular value.

Do I still earn cashback if I'm not signed in?

No, you must be logged in to Give or Take, and use our links in order to go through to your chosen online stores. You cannot generate cashback unless you do this; we need to be able to track the purchases to calculate the cashback you have earned.

How long does it take my cashback to show in my Give or Take account?

The length of time it takes merchants to pay Give or Take can vary, but it typically takes anywhere between 30 and 60 days, and can take more in some cases. As soon as the status of your sale is received the cashback will be added to your account as either 'pending', 'deleted' or 'confirmed'.

How do I Give?

How do I Take?

Log into your account and go to 'My Details'. Select the 'Take' option and provide us with the relevant details for your cashback payment. You can choose either BACS (direct transfer into your bank account) or cheque.

Do you retain a percentage of the referral fees?

No. At Give or Take we give members 100% of the referral fee.

Does it cost me more to shop via Give or Take?

No, the cost is the same as if you were to visit the retailer's website directly.

Are there any additional charges?

Setting up an account with Give or Take is free, but we do charge a £5 admin fee if you choose to 'Take' your cashback. This fee is deducted from your first payment, and will cover your admin costs for the subsequent 12 months.

If you choose to 'Give' your cashback, we will waive our small admin fee.

So why is Give or Take doing this?

Give or Take is run by highly regarded and successful affiliate marketing specialists UK Web Media. We are always trying to find new ways to provide internet users with an innovative and unique online shopping experience, and Give or Take is an ethically-minded project that benefits all parties and hopefully provides you with something truly rewarding.

Cashback and Online Security

Is Give or Take a trustworthy site?

Give or Take is a totally secure website. We use high-grade encryption to protect your personal data, and have been issued security certification by Equifax Secure Inc. Give or Take DO NOT pass on member information to third party organisations.

How do I collect my cashback?

Give or Take offers secure payment by BACS. An online BACS payment goes directly into your chosen bank account, and is a fast and secure way to receive your cashback within 3 days of the payment being created.

If you do not wish to be paid by BACS you can also receive your cashback in the form of a cheque. Please be aware that cheques will take longer to process, and are liable to being lost in the post as we use standard Royal Mail 1st class postage. You can specify your payment preference in 'My Details'.

If I opt for BACS, how can I identify this payment?

If you have specified to be paid your cashback by BACS transfer directly into your bank account, then the payment will appear as UK WEB MEDIA CREDIT. UK Web Media is our founding company, and all your cashback payments will appear in this name.

When do I get paid my cashback? When you reach a certain amount of cashback, we will make the payment. This amount depends on you, but the default is £25. If you want the trigger point for payment to be increased, you can opt to do this in your account details.

How do you allocate donations to my chosen charity?

All 'Give'" accounts are screened in the payment run at the beginning of the month. If the total confirmed cashback from members supporting the same cause reaches over £10 then that charity is issued a cheque or BACS payment.

I have reached the cashback threshold but received no payment. Where is it?

If you have not received your cashback then it is a good idea to check that the 'Give' or 'Take option is definitely set to 'Take'. Alternatively, the bank details may be incorrect so please double-check.

If you believe the problem lies elsewhere, then please Contact Us (INSERT LINK) directly and we will resolve the issue as soon as possible.

What happens if suspicious activity is detected on my account?

At Give or Take we monitor the activity of all sales, and any accounts that display a suspicious number or pattern of sales are rendered inactive whilst we investigate the situation. If the account activity is proven to be genuine then it will be reactivated. If fraud is detected then the account will be frozen and the relevant authorities and retailers notified.

I have made a purchase through Give or Take why has the cashback not appeared in my account?

Please be aware that cashback is not an instantaneous process. On average it takes around 14 days for a sale to be displayed in your account, and in some cases it can take up to 30; timescales differ depending on the retailer.

The display of your sale may also be delayed due to a returns policy on the product, issued by the retailer.

A pre-order would also cause a delay in the display of sale, until the item has actually been received.

Any sale that involves a booking will not display until the date of booking has passed.

What do I do after 30 days if my sale has still not appeared?

If your sale has not appeared in your account then it has not been successfully tracked. Log into 'My Account' and submit a 'Dispute' for each sale that has gone missing. Occasionally sales can be lost; we do our best to trace your missing cashback for you, and we are successful in 95% of cases.

How long will it take for my dispute to be resolved?

When a dispute is received it is sent to the relevant merchant within a week. The speed of resolution then varies from merchant to merchant. Some disputes are resolved within 14 days whilst others can take up to 3 months, and very occasionally longer. We ask that you be patient as we have no power to speed up the resolution of these sales. We rely on the dispute information being fed back to us, and we update members' accounts as soon as we receive any new data.

How long will it take before my 'Pending' cashback is confirmed?

The length of time it takes for retailers to confirm cashback varies depending on the retailer. As a general rule smaller value items such as CDs, clothes and cosmetics will be confirmed with a month. Large value items such as flights, furniture, and holidays will take longer.

Please be aware that with service products such as insurance, bank accounts or electricity there is a general policy from all service providers that they validate approximately 3 months from the initial date of the contract. The 3 month validation period ensures that the provider has received 3 months worth of payments from the client; this is enough to cover a substantial amount of the cashback, and provide satisfactory evidence that the applicant is a credible customer who will honour the contractual agreements.

What do the cashback status codes mean?

The cashback codes are for guidance only and represent Give or Take's best understanding of the payment status. Pending - The retailer has notified us that a transaction has taken place. However this is still subject to final confirmation and payment being received from the retailer. The length of time that a transaction remains as 'Pending' depends on a variety of factors, such as individual retailer purchase confirmation and billing methods. Confirmed - The payment has cleared into your Give or Take account, and your balance has been updated. Deleted - The payment has been deleted by the retailer, not by Give or Take. This may be because the sale has been cancelled or the conditions of sale not met. If your sale is valid but deleted by mistake then you need to submit a 'Dispute' in your Give or Take account. Disputing - You have submitted a 'Dispute' for this sale and it is under investigation Removed - After investigation, the sale has not been approved by the merchant. Therefore your cashback will not be paid. Please note that the merchant's decision is final.

Can I earn cashback when I buy or use gift certificates online?

In most cases, cashback cannot be earned when you purchase a gift certificate. This is because cashback is usually paid when the gift certificate is redeemed. Otherwise the retailer would effectively be paying out cashback twice. Most retailers will award cashback when you redeem your gift certificate.

Can I use a voucher or other promotional discount code, and still earn cashback?

Vouchers are generally supposed to be used in conjunction with the website or organisation that issued them. If the voucher or promotional discount is featured on Give or Take then you are entitled to use this code/voucher. If you use a voucher or promotional discount that is provided by a source other than Give or Take then we cannot guarantee that the cashback will be credited.

Vouchers often state that they cannot be used in conjunction with any other offer, therefore if Give or Take has an extra cashback offer or other similar promotion running then this may prevent you from using a voucher that would be valid with the standard rate of cashback.

Can I earn cashback on non-Internet orders or orders not completed wholly online?

No, cashback is only paid for orders that are completed online. If there is a problem with your order that requires your purchase to be completed in some other way then the retailer will not pay cashback.

Orders placed online that are later revised by phone or email are not eligible for cashback. This would include insurance quotes that are obtained online but later confirmed over the phone.

Can I keep the cashback on cancelled orders?

No. If your order has been cancelled but the transaction is not shown as reversed in your account, then you should inform Give or Take at the earliest opportunity so that the transaction can be removed from your account.

You are not permitted to withdraw these funds. Knowingly withdrawing funds that you are not eligible to receive constitutes fraud; your account will be deactivated, and the relevant authorities notified.

Can I shop at another store on Give or Take without having to log in again?

Yes, if you want to visit another retailer you just have to close the retailer site window you are browsing, go back to the Give or Take page and click on the next retailer of your choice.

General Queries

I have forgotten my password, what should I do?

Email us at info@giveortake.com with the email address you used to set up your Give or Take account. We will issue you with a temporary password, and once you are logged in you will be able to change the temporary password to one of your choice.

How can I make a complaint or suggestion?

Please feel free to Contact Us or send an e-mail to info@giveortake.com.

How can I get a charity featured on Give or Take?

For charity enquiries please email charities@giveortake.com

Can I use Give or Take if I live abroad?

To be a Give or Take member you must be a UK resident.

How many Give or Take accounts can I have?

UK residents are allowed 1 Give or Take account each. How many Give or Take accounts can we have in our household? Members are allowed a maximum of 2 Give or Take accounts per household.

What happens if I don't use my Give or Take account for a year or more?

If your account is seen to be dormant for 12 months or more your account will be closed, and any cashback in the account will be donated to charity.

What are cookies, and why do I need to enable them before I use Give or Take?

Cookies are small pieces of software that are usually downloaded automatically by your computer. Cookies help you to log in to websites, store your preferences and record what items you have in your shopping basket.

Cookies can also be used to identify the sites from which customers have come. It is this feature of cookies that allows us to track your cashback. When you click on a link to a retailer from Give or Take, a cookie is downloaded to your browser which tells the retailer that we are the source of your visit.

If you do not enable cookies on your PC or Mac then no shopping history can be stored, and you will not earn any cashback on your purchases.

How do I use a voucher/discount code?

One of the stages of the order process usually contains an option to enter a voucher or discount code; copy and paste the code we have provided and follow the instructions.

Your order should be updated to reflect the changed price. If the order amount is not updated then please check with the retailer that the voucher has been applied before completing your purchase.

Why join?

It's FREE to set up a Give or Take cashback account
Earn the top rates of cashback - up to 55% with leading retailers
Get cashback paid directly to you...
Or choose to donate to a charitable cause

Join Free

Testimonials

"The Customer service I received was prompt, excellent and very helpful" - Mrs Bellis

"Great service, I will be recommending your site to others" - Mr Ormerod

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Voucher codes

Get £5 off all orders over £90 or more at Eurolens. Plus earn 8% cashback.

Code: EUROUK-VW10

15% off selected lines at Homebase. Plus earn 4% cashback.

Code: FURNFIT15

More voucher codes »